Spark plugs were shipped in an envelope with no protection. The ground electrodes on both were pushed up against the center electrode. Thankfully they we're damaged, nor did I damage them fixing the gap. Only been on 2 rides since, so time will tell if there is damage I can't see. I bought another one from a local dealer that was gapped perfectly just in case and keep that one in my kit. Skeptical to order plugs from them again.